Part-funded by an Invest Northern Ireland Innovation Voucher, Core Systems enlisted support from experts at Ulster University to better understand how prisoners interact with our Direct2inmate software platform. Ulster University’s UX Lab works with companies to enhance usability of digital products to increase user efficiency and satisfaction.
Prisoners’ usability of the Direct2inmate platform is central to enhancing their prison experience as well as their ICT and communication skills, and encouraging personal responsibility, all of which are vital for successful rehabilitation and reintegration into society. It is also providing staff with access to real-time tracking of inmate requests and communications, which drives efficiencies by streamlining the current paper-based request system.
Ulster University’s UX Lab has helped Core Systems create a more intuitive user journey, making the Direct2inmate platform even more effective in terms of prisoner rehabilitation and streamlining operations.
Patricia O’Hagan, Chief Executive Officer of Core Systems said: “Our technology, which runs on everything from personal tablet devices to fixed computer kiosks, plays a vital role in helping the criminal justice community achieve their goals. It has already been a huge success and is being used by over 150,000 prisoners in North America, Europe and Australia.
“The usability of the platform is key to its success and working with Ulster University’s UX Lab we have been able to introduce new features that will enhance long-term technology adoption by prisoners. This university collaboration has transformed our wider product development to focus more on evidence-based data driven design. We hope to work with Ulster University again in the future to learn more about user behaviour and boost our product offering.”